Open Position at PetFriendly
Customer Happiness Specialist
THE CLIFFS NOTES:
The Customer Happiness Team is responsible for making sure our customers have an outstanding experience in every interaction. At PetFriendly, we understand making humans happy helps keep their pets healthy. Every single time a human reaches out is an opportunity to educate, connect, and delight a customer and their pet. As the heart of the company, you are always happy to help, and find ways to go the extra mile for our customers. In this role, we help with everything from customer conversations, pet subscriptions, to helping our Boxers get shipments out the door.
WHAT MAKES YOU A SOLID FIT FOR THIS ROLE...
- You have exceptional written communication skills
- You have a customer-centric approach that keeps both people and pets in mind
- You have attention to detail, ensuring we are always delivering tailored answers
- You are technically minded and possess the skills to investigate customer issues effectively
- Your problem solving makes you skilled at finding solutions to create positive experiences
OUR IDEA OF A PERFECT CANDIDATE IS SOMEONE WHO...
- Is able to match the tone to the customer while keeping the voice of PetFriendly
- Has worked in a digital support environment
- Has experience working with tools like: zendesk, gorgias, dialpad, chat support, and shopify
- Is comfortable in an ever changing environment at a rapidly growing company
- Is always learning, and excels at identifying trends and ways to improve process
- Enjoys going the extra mile, advocating and creating delightful experiences for customers
WHAT YOU’RE RESPONSIBLE FOR…
- Customer conversations via all channels (email, DMs, chat, and phone)
- Providing clear instructions and accurate information to our customers
- Updates to customers; pets, accounts, subscriptions, and orders
- Being a flexible and articulate team player who’s always ready to help and support others
- Representing customer support and delighting customers according to PetFriendly’s values
We’re excited to meet you!