Top Questions

What is PetFriendly?

We’re a subscription pet wellness company in Omaha, Nebraska. We’re committed to delivering trusted, affordable products with maximum service and convenience. With personality, technology, and human-friendly service, we’ve eliminated the barriers preventing you from taking the best care of your pets!

What makes you so great?

We deliver safe, effective, and vet-quality pet care products to your door with personality, technology, and human-friendly service. Along with peace of mind and significant cost savings, it’s human-proof. Forget about remembering every month!

What does "human proof" mean?

“Human-proof” means eliminating the barriers preventing you from taking the best care of your pets!

  • Safe: We put your pet’s name and photo on their treatment, reducing the chance of a mix-up between pets.

  • Affordable: Less than the leading brands, our products keep your pets protected, healthy, and happy.

  • Convenient: No trip to the store, and no calendar to track. You know it’s time to care for your pet when the package arrives at your door. Forget about remembering!

How does it work?

  • You sign up. Tell us a few details about your pets (name, age, weight, and optional photo). We’ll match each pet with perfect products for every life stage. We’re excited to meet them!

  • We deliver. You'll receive safe and effective, vet-quality pet wellness products to your door each month, personalized for each pet.

  • You relax. Your pets are happy, healthy, and you never had to leave your house.

Do I have to sign a contract?

No way! You can pause or cancel anytime, but the best way to keep your furry friends healthy and happy is through consistent and proactive pet care.

Where do you ship?

We ship our products to pet parents in the contiguous United States from our hometown in Omaha, Nebraska.

What products do you offer?

We proudly provide vet-quality flea & tick treatment for dogs and cats, daily supplements for dogs, and more!

Where are your products made?

Our products are primarily manufactured in the USA and Germany.

Do your products work?

Yes. But don’t take our word for it — hear what our customers have to say.

Subscription & Service

Where can I find the tracking for my box?

We will send an email with the tracking information (also in your account) as soon as your box is picked up by the mailman. Sometimes it takes a moment for it to update in the USPS system.

How long does it take to get my first box?

Not long! We ship via USPS® on the first business day (excluding weekends and holidays) following your order. USPS® typically takes 3-5 business days.

We’ll send a confirmation email with tracking details, so you can follow your pet's custom products straight to your door!

Where can I find my order receipt?

Our emails are automatically sent to the address you used to create your account. Please check your spam or junk folder and be sure to add to your contacts.

If you still can't find it, email us at and we'll help you sort it out!

How do I update my shipping address?

Working remotely for a month? Or maybe you're moving! Either way, it's easy to update your shipping information to make sure your box is delivered to the right spot! You can do this in your PetFriendly account.

If you need help, contact us at

How do I update my payment information?

New credit card? No problem! For your security, we cannot accept your credit card information over the phone or email. Update your payment information in your account.

How do I add a product to my subscription?

We would love to send your pet even more wellness products. If you already have a subscription, sign in to your account and add products from anywhere on our website to your cart.

How do I cancel?

We're bummed to see you go but understand you know what's best for your pets! To cancel your subscription you can contact us at or follow these steps:

  • Sign in to your account

  • Go to "Subscriptions"

  • Select the products you want to cancel

  • Choose "Remove"

  • Once you've removed all products your subscription will be canceled

Pets & Application

How do I add a pet?

We would love to send products to all of your pets to keep them happy and healthy!

Here are some quick steps to add a pet:

We recommend taking our pet care quiz to find the right products for your pack.

How do I update my pet's weight or age?

Here are some quick steps to update information about your pet:

  • Sign in to your account

  • Go to "Pets"

  • Select the pet you want to update

  • Update your pet’s current weight, age, or photo.

That's all there is to it!

How do I weigh my pet?

Great question! Accurate weight is important for proper dosing, which is critical to our products’ effectiveness: Use a bathroom scale to weigh yourself while holding your pet. Next, weigh yourself alone. Then, subtract the difference.

What happens if my pet's weight changes?

Easy! You can update your pet’s weight anytime in your account. With a PetFriendly subscription, you make sure your pet gets the right treatment every time.

I have multiple pets, how do I make sure they get the right treatment?

Simple! Match each pet with the product featuring their name and (no doubt) good-lookin’ photo.

My pet loves your treats, how can I add more?

Make your pet extra happy by adding extra treats to your monthly box! We have larger sizes of our Beefy Bites and Bug Bites™ treats available for purchase.

I used your flea and tick treatment, but I still see fleas!

You’re not alone! Fully ridding your pet of fleas requires time and work to break its three life cycle stages (eggs, larvae, adults). Don’t worry, we’re here to help you solve an active flea problem.

Email us at so our vet team can help.

My pet has sensitive skin, is it safe to use your flea & tick treatment?

If you know your pet is sensitive to an ingredient in our products, do not use our products.

We always suggest checking with your treating veterinarian to learn if a product is right for your pet since they are most familiar with your pet's lifestyle and sensitivities.

You can find the ingredients for each of our products here to share with your vet, and we're always happy to provide additional information if you reach out to


Do I need a prescription for your products?

Only for our prescription products. We have plenty of over-the-counter, wellness products for purchase without a prescription.

All heartworm prevention requires a prescription from a licensed veterinarian. When you add Heart Defense™ to your PetFriendly box, you’ll need a prescription. Use our simple search tool to identify your pet’s veterinarian and request their Rx.

Do I need a veterinarian?

Yes! When you purchase an Rx product, you will be prompted to add your pet's vet clinic. Once you check out, we'll send your prescription request to your vet for approval.

How long does it take to get my pet's Rx?

It depends, but usually just a few days. It's best to visit your veterinarian or give them a heads-up, before placing your order to get your pet's treatments right on time.