Frequently Answered Questions

Top Questions

• What is PetFriendly?

  We’re a subscription pet wellness company in Omaha, Nebraska. We’re committed to delivering trusted, affordable products with maximum service and convenience. With personality, technology, and human-friendly service, we’ve eliminated the barriers preventing you from taking the best care of your pets!

• What makes you so great?

  We deliver effective, EPA-approved, vet-quality pet care products to your door with personality, technology, and human-friendly service. Along with peace of mind and significant cost savings, it’s human proof. Forget about remembering every month!

• What does “human proof” mean?

  “Human proof” means eliminating the barriers preventing you from taking the best care of your pets!

  Safety: We put your pet’s name and photo on their individual treatment, reducing the chance of a mix-up between pets.

  Affordable: Less than the top Big Brands, and always shipped free, our products keep your pets protected, healthy, and happy.

  Convenient: No trip to the store, and no calendar to track. You know it’s time to care for your pet when the package arrives at your door. Forget about remembering!

• How does it work?

  You sign up. Tell us a few details about your pets (name, age, weight, and optional photo). We’ll match each pet with perfect products for every life stage. We’re excited to meet them!

  We deliver. You'll receive safe and effective, vet-quality pet wellness products to your door each month — custom packaged for each pet.

  You relax. Your pets are happy and healthy — and you never left the house. Forget about remembering!

• What products do you offer?

  We proudly provide vet-quality flea & tick treatment for dogs and cats, daily supplements for dogs, and more!

• Where are your products made?

  We love this question! We manufacture in the USA and Germany. We ship from our hometown of Omaha, Nebraska.

• What ingredients are in your products?

  Our products are made in the USA and Germany and customized based on your pet’s species and weight. Learn more about each of our products.

• Do I have to sign a contract?

  No way! You can pause or cancel anytime — but the best way to keep your furry friends healthy and happy is consistent and proactive pet care.

• Do your products work?

  Yes. But don’t take our word for it — hear what our customers have to say.

• Are you kidding me? This sounds wonderful!

  You wouldn’t be the first to be amazed! We’ve been called “ridiculously simple” and “the best customer service ever.”

• Do you have a referral program?

  Yes! You can visit this page to generate a custom referral code. Anyone who signs up using your code will receive a discount off their first box, and you get a credit for referring them!

Subscription & Service

• Where can I find the tracking for my box?

  We will send an email with the tracking information as soon as your box is picked up by the mailman - sometimes it takes a moment for it to update in the USPS system.
  
  Here are some quick steps to find your tracking on our website:

  1. Sign into your Dashboard → you should see your pets and products
  2. Click "Monthly Subscription"
  3. At the bottom you will see your "Latest Shipments"
  4. Clicking the tracking status will show your tracking information
• How long does it take to get my first box?

  Not long! We ship for free via USPS® on the first business day (excluding holidays) following your order.
  
  USPS® typically takes 3-5 business days.
  
  We’ll send a confirmation email with tracking details, so you can follow your pet's custom products straight to your door!
• Where can I find my order receipt?

  Our emails are automatically sent to the address you used during sign-up (this may be a Facebook or Google email).
  
  Please check your spam or junk filter and be sure to add info@petfriendlybox.com to your contacts.
  
  

  If you still can't find it, email us at help@petfriendlybox.com and we'll help you sort it out!
• How do I update my shipping address?

  Working remotely for a month? Or maybe you're moving! Either way, it's easy to update your shipping information to make sure your box is delivered to the right spot!
  
  Here are some quick steps to update your shipping address:

  • Sign into your Dashboard → you should see your pets and products
  • Click the word “Dashboard” → then click “Shipping”
  • Enter or edit your shipping address
  • Click “Update Shipping Info”

  
  

  If you need help, contact us at help@petfriendlybox.com.
• How do I update my payment information?

  New credit card? No problem! Follow these steps to update the payment information in your account.
  
  Here are some quick steps to update your payment information:

  • Sign into your Dashboard → you should see your pets and products
  • Click the word “Dashboard” → then click “Payment”
  • Enter or edit your payment information
  • Click “Update Payment Info”

  
  

  Reach out to help@petfriendlybox.com if you have any questions or concerns!
• How do I resume my subscription?

  Here are some quick steps to resume your subscription:

  1. Sign into your Dashboard → you should see your pets and products
  2. Click the blue alert on the screen that says “Your next box is scheduled to renew. Resume Now”
  3. Your renewal day will be that date every month (unless edited)
• How do I pause my subscription or products?

  We know that things come up when taking care of your pets. If you are going out of town, have too much product, or just need to skip a month — we've got you covered!
  
  Here's how to pause your entire box:

  1. Sign into your Dashboard → you should see your pets and products
  2. Click the button “Manage Subscription” → then click “Pause Subscription”
  3. Follow the prompts and select your “Resume Date”
  4. Click “Pause Subscription” to confirm

  
  

  Here's how to pause individual products:

  • Sign into your Dashboard → you should see your pets and products
  • Select the product you wish to stop temporarily
  • Choose the "Resume Date" you'd like to receive the product again
  • Click “Pause Product" to confirm

  
  

  As always, you can email us with any questions or concerns at help@petfriendlybox.com.
• How do I cancel my subscription or products?

  We'd hate to see your family go, but understand that our products may not be the best fit for your pets.
  
  Please know our team is here to help with any issues you’re having. You can email us any concerns at help@petfriendlybox.com.
  
  Here are some quick steps cancel a product:

  • Sign into your Dashboard → you should see your pets and products
  • Click on the product you wish to cancel → then click “Cancel Product"
  • Follow the prompts → click "Confirm Product Removal" to confirm

  
  

  As always, reach out if you have any questions or need assistance at help@petfriendlybox.com.
• How do I reset my password?

  Here are some quick steps to reset your password:

  • Visit our "Sign In" page
  • Under the orange "Let's Go!" button → click the blue "Forgot Your Password?" link
  • Enter the email you used to sign up for PetFriendly (this may be a Facebook or Google email)
  • Click "Send Password Reset Link"
  • Check your email for a "Reset Password Notification" email from info@petfriendlybox.com → click "Reset Password"

  
  As always, reach out if you have any questions or need assistance at help@petfriendlybox.com.
• Where can I find your privacy policy and terms & conditions?

  Here are our privacy policy and terms & conditions.

Flea & Tick

• My pet has an active flea issue. What should I do?

  Fully ridding your pet and home of fleas requires time and work. Treating your pets is half the battle: fleas lay eggs that can fall in your carpet, furniture, bedding, floorboards, and more.
  
  A good place to start is to read some of our resources which have helped thousands of customers. These include the best steps to get rid of a flea problem, some common myths about fighting fleas, and some tips to increase the effectiveness of our flea & tick protection.
  
  It can be overwhelming, and we are here to help. Since every pet and situation is different, send us an email at help@petfriendlybox.com so we can help you with your individual situation.
• I applied the product, and I still see fleas!

  You’re not alone, and we’re here to help. Fully ridding your pet of fleas requires time and work to break its three life cycle stages (eggs, larvae, adults). Don’t worry, we’re here to help you solve an active flea problem.

  
  

  Email us at help@petfriendlybox.com so our team of experts can give guidance for your individual situation.
• My pet has sensitive skin, should I use your products?

  If you know your pet is sensitive to an ingredient in our products, do not use our products.
  
  We always suggest checking with your treating veterinarian to learn if a product is right for your pet, since they are most familiar with your pet's lifestyle and sensitivities.
  
  You can find the ingredients for our products to share with your vet, and we're always happy to provide additional information if you reach out at help@petfriendlybox.com.
• I don’t see fleas, do I need to use your stuff?

  Yes! It’s much easier to maintain flea freedom than it is to clean up an active issue. Unprotected pets can end up being more costly in the long run — once fleas are present, there will be a series of steps necessary to rid your pet and your home. Year-round, proactive prevention is the best way to ensure your pet stays flea-free.

Pets & Application

• How do I add a pet?

  We would love to send products to all of your pets to keep them happy and healthy!
  
  Here are some quick steps to add a pet:

  • Sign into your Dashboard → you should see your pets and products
  • Click the box that says "Add Pet"
  • Add your pet's details
  • Click “Add Pet”
  • You will need to add products and check out to sign them up
• How do I edit my pet's weight or age?

  Here are some quick steps to edit your pet's details:

  • Sign into your Dashboard → you should see your pets and products
  • Find the pet you wish to update and click the pencil icon ✏️ next to their photo.
  • Enter or update your pet’s current weight, age or photo.
  • Be sure to click "Update” to update their details.
• How do I weigh my pet?

  Great question! Accurate weight is important for proper dosing, which is critical to our products’ effectiveness: Use a bathroom scale to weigh yourself holding your pet. Next, weigh yourself alone. Then, subtract the difference.

• What happens if my pet’s weight changes?

  Easy! You can update your pet’s weight anytime right here. Every month we’ll ship the correct dose. With PetFriendly, you’re no longer stuck with a multi-pack of treatments that no longer fit your pet.
  
  Here are some quick steps to edit your pet's weight:

  • Sign into your Dashboard → you should see your pets and products
  • Find the pet you wish to update and click the pencil icon ✏️ next to their photo.
  • Enter or update your pet’s current weight
  • Be sure to click "Update” to update their details.
• Where can I find steps to apply and use your products?

  You can learn how, when, and where to apply and use our products right here: https://petfriendlybox.com/apply
• I have multiple pets. How do I make sure each gets the right dose?

  Simple! Match each pet with the product featuring their name and (no doubt) good-lookin’ photo.

• Do you offer a multi-pet discount?

  Yes! We make it affordable to treat every pet in your pack. Here is more information about our multi-pet pricing for large pet families: for every pet added you'll receive $1 off flea & tick protection per pet.
• My pet loves your treats! How can I buy more?

  Make your pet extra happy by adding extra treats to your next box right here.
  
  Here are some quick steps to add more treats to your box:

  1. Sign into your Dashboard → you should see your pets and products
  2. Click the word “Dashboard” → then click “Add-ons”
  3. Choose "Every Month" or "Next Box Only"
  4. Add as many treats as you think your pack can eat
  5. That’s it! Your treats will be added to your next box charge

Wags Advance^® for Dogs

• What’s in it?

  Wags Advance® topical flea treatment for dogs is produced in the USA and contains the same active ingredients found in Bayer’s K9 Advantix® II for Dogs:

  • Imidacloprid
  • Permethrin
  • Pyriproxyfen

  Wags Advance® for Dogs is EPA-approved safe and effective. The primary active ingredient is featured in big-name brands, and PetFriendly products are customized and conveniently delivered straight to your door at an affordable price — plus free shipping!
• What does it do?

  Wags Advance® for Dogs topical flea treatment:

  • Rapidly and critically kills and repels ticks, mosquitoes, lice, and all three life stages of biting fleas (eggs, larvae, and adult fleas).
  • Is effective at killing fleas within 2 hours and existing fleas within 12 hours. This includes all types of fleas like cat fleas and dog fleas.
  • Kills and repels all life stages of ticks that may transmit Lyme disease. Paws Plus® covers the American dog tick, Black-legged deer tick, Brown dog tick, and Lone Star tick.
  • May reduce the incidence of flea allergy dermatitis (FAD), a hypersensitivity skin disorder that may be induced by the feeding activity of fleas.
  • Helps prevent dangerous diseases from flea and tick bites such as Lyme disease.
• How much does it cost? What's the price per pet?

  Wags Advance® for Dogs starts at just $12/month per dog. This price includes free shipping and bonus treats in every delivery. Multi-pet pricing is available for households of 2 pets or more:

  • 1 pet = $12/month
  • 2 pets = $11/month
  • 3 pets = $10/month
  • 4 pets = $9/month
  • 5+ pets = $8/month
• How do I apply?

  Applying Wags Advance® topical flea treatment for dogs is simple:

  1. Find your dog and make sure the star of the box matches your pet.
  2. Prepare the applicator by holding it upright and cutting the tip with scissors.
  3. Part your dog’s fur and hold the applicator tip to your dog’s skin starting at the base of the neck.
  4. Gently squeeze the applicator to empty the contents equally in 3-4 spots from their neck to the base of their tail.
  5. Discard the applicator in the trash and resume snuggling once the solution is dry.*

  *Wait at least 24-48 hours before bathing or submerging in water. If you have any additional questions, read our full instructions.
• How long does it last?

  A single dose of Wags Advance® for Dogs is effective for 30 days. For best protection, we recommend treating the moment your box arrives.
  
  

  We deliver your pet's topical flea treatment every month on application day — shipping is free!
• Does it cause any side effects?

  While typically very rare, flea treatments (topicals, chewable, prescription oral flea and tick treatment, wearable treatments like flea collars) can cause mild side effects.
  
  

  The most common health-related symptoms include:

  • Hair loss
  • Skin irritation
  • Gastrointestinal problems
  • Lethargy

  If these symptoms do not go away, contact your vet right away. You can also reach our emergency medical line at (888) 738-3911 — they are available 24/7.
• How is it dosed?

  One dose of Wags Advance® medication is EPA-approved safe and effective for dogs weighing at least 4 pounds. Each topical flea treatment is dosed according to your pet's current weight:

  • Wags Advance® for Small Dogs: 4 to 10 lbs
  • Wags Advance® for Medium Dogs: 11 to 20 lbs
  • Wags Advance® for Large Dogs: 21 to 55 lbs
  • Wags Advance® for Extra Large Dogs: 56 lbs or more
• Does it require a prescription?

  Nope! Wags Advance® for Dogs is delivered straight to your door without a prescription, vet visit, or trip to the store (shipping is free). But, we recommend checking with your vet if you are switching from another over-the-counter flea and tick prevention for the health of your pet.
• How old does my pup need to be?

  Your pup should be at least 7 weeks old and at least 4 pounds before using Wags Advance® flea treatments.
• Is it waterproof? Can I bathe my dog?

  Wags Advance® for Dogs is waterproof but requires the natural oils in your dog's skin and fur to properly distribute the active ingredients, such as imidacloprid, effectively.
  
  Avoid bathing your dog or allowing them to go swimming for at least 48 hours before and after applying topical treatments. If you bathe your dog often or want to kill adult fleas and remove flea dirt we recommend using mild shampoo.
• Is it safe for cats?

  No! Wags Advance® for Dogs can be fatal for cats. Keep your cats away from treated dogs for at least 24 hours after treatment. Multi-pet owners — Paws Plus® for Cats flea, tick, and lice protection is for you.
• Does it work against ear mites?

  This product does not work against ear mites, roundworms, hookworms, or tapeworms. You will need a heartworm preventative in addition to this product. But, this product prevents and kills fleas, ticks, mosquitoes, and chewing lice.
• Can I use other flea & tick treatments in combination with others?

  We recommend you pick one brand and stick to that treatment exclusively:

  • If you are using topical, we recommend bathing your pet in degreasing dish soap and applying our topical flea and tick prevention 24-48 hours after.
  • If you are using a flea collar, we recommend bathing your pet in Dawn dish soap and applying our topical medication 24-48 hours after.
  • If you are treating with oral medications, we recommend waiting 30 days after treating your dog before applying our topical solution.
  • If you use or have already used shampoo, but want to switch to Wags Advance® for Dogs, please contact our veterinarian team at help@petfriendlybox.com.
• Why don’t you offer oral flea treatment for dogs?

  We currently offer topical treatments for dogs because they are the most convenient and effective way to kill and prevent pests and parasites. We started with a topical rather than an oral treatment because:

  1. Oral treatments reside in your dog’s bloodstream.
     This requires insects to bite your dog in order to be effective. That bite can lead to other health problems for your animal, such as Flea Allergy Dermatitis (FAD).
  2. Oral treatments typically require a prescription from a vet.
     Most oral treatments require a prescription from your veterinarian. Wags Advance® for Dogs is an over-the-counter topical flea treatment that gets delivered to your door just a few days after signing up.
  3. Oral flea and tick treatments are often more expensive.
     Wags Advance® for Dogs costs 20-40% less than the big brands. We also provide free shipping and bonus treats in every box. Plus, you'll save on the time and cost of a veterinarian visit.

  
  

  *Choosing the right medication for your pet may depend on the price, types of protection available, and lifestyle. No matter what you choose, consult with your veterinarian about potential risks.
• I still see fleas and ticks, what gives?

  Gaining (flea, tick, and lice) control of an infestation can take anywhere from 30 days to several months. Parasites can wreak havoc on your pets and in your home.

  • For your pets: The best way to control parasites is through consistent protection. This will help you prevent and kill pests and prevent diseases and re-infestations. Be sure to follow the instructions provided.
  • For your home: Treat your home with a household spray. Best-in-class sprays cover a combination of fleas, ticks, and other pests. We have one available to add to your box that will take care of the insects and parasites in your home.
• Do you have any reviews?

  Yes! We have hundreds of 5-star reviews from happy customers. Dog owners from all over the United States prefer Wags Advance® for Dogs because:

  • The price is great
  • Shipping is free
  • Delivery is always on time
  • The vet team is available for help
  • It actually works!

  
  

  Filter through more reviews »

Paws Plus^® for Cats

• What’s in it?

  Paws Plus® is one of the best flea treatments for cats produced in the USA and Germany. It contains the same active ingredients as in Boehringer Ingelheim’s Frontline Plus® for Cats:

  • Fipronil
  • S-methoprene

  Paws Plus® for Cats is fast-acting, vet-formulated, and EPA-approved. The primary active ingredients are found in big-name brands and PetFriendly products are customized and conveniently delivered straight to your door at an affordable price — plus free shipping!
• What does it do?

  Paws Plus® for Cats is a monthly topical solution that:

  • Rapidly and critically kills and repels ticks, mosquitoes, chewing lice, and all three life stages of biting fleas (flea eggs, flea larvae, and adult fleas).
  • Is effective at killing fleas within 2 hours and existing fleas within 12 hours. This includes all types of fleas like cat fleas and dog fleas.
  • Kills and repels all life stages of ticks that may transmit Lyme disease. Paws Plus® covers American dog ticks, Black-legged deer ticks, Brown dog ticks, and Lone Star ticks.
  • May reduce the incidence of flea allergy dermatitis (FAD), a hypersensitivity skin disorder that may be induced by the feeding activity of fleas.
• What's the price? Is shipping free?

  Paws Plus® for Cats starts at just $12/month per cat. Shipping is free and we send bonus treats in every box. Multi-pet pricing is available for households of 2 pets or more:

  • 1 pet = $12/month
  • 2 pets = $11/month
  • 3 pets = $10/month
  • 4 pets = $9/month
  • 5+ pets = $8/month
• How do I apply?

  Applying Paws Plus® flea and tick treatment for cats is simple:
  
  

  1. Prepare the applicator by folding back the safety tab and cutting the tip open.
  2. Part your cat's fur with your fingers or a flea comb at the base of the neck.
  3. Hold the applicator tip to your cat’s skin.
  4. Gently squeeze the applicator to empty the contents.
  5. Discard the applicator in the trash and resume play once the solution is dry.
     
     

  Have additional questions? Read the full instructions »
• How long does it last?

  A single dose of Paws Plus® for Cats is effective for 30 days (up to 4 weeks). It's fast-acting so it starts working right away to kill fleas, lice, ticks, and other parasites.
  
  

  We deliver your cat's monthly dose when it's time to apply. This helps you stay free of fleas and ticks all year long.
• Does it cause any side effects?

  While typically very rare, flea treatments (topicals, chewable, prescription oral flea/tick treatment, wearable treatments like a flea collar) can cause mild side effects. The active ingredient fipronil is an insecticide that stops parasites in their tracks.
  
  

  The most common health-related symptoms include:

  • Hair loss
  • Skin irritation
  • Gastrointestinal problems
  • Lethargy

  If these symptoms do not go away, contact your vet right away. You can also reach our emergency medical line at (888) 738-3911 — they are available 24/7.
• How is it dosed?

  One dose of Paws Plus® for Cats is safe and effective for cats weighing at least 1.5 pounds. With Paws Plus® all cats are "plus size" — meaning every cat receives the same amount of topical solution every month.
• Does it require a prescription?

  Nope! Paws Plus® for Cats is delivered straight to your door without a prescription, veterinarian visit, or trip to the store.
  
  But, we recommend checking with your veterinarian if you are switching from another prescription or over-the-counter flea and tick treatment to maintain your cat's health and continue to protect them from fleas and ticks.
• How old does my kitten need to be?

  Your kitten should be at least 8 weeks old before using Paws Plus® for Cats. We recommend checking with your veterinarian before starting treatment for cats and kittens.
• Is it waterproof? When can I bathe my cat?

  Paws Plus® for Cats is waterproof. But, the topical solution requires the natural oils in your cat's skin and fur to properly distribute the active ingredients.
  
  

  Avoid bathing your cat or submerging them in water for at least 48 hours before and after treatment. If you bathe your cat often or want to get rid of adult fleas, flea dirt, and more — we recommend using a mild shampoo.
• Is it safe for dogs, rabbits, or other pets?

  No! Paws Plus® for Cats is a product for cats only. Never use Paws Plus® flea treatment on dogs, rabbits, or other animals. Multi-pet owners — Wags Advance® flea and tick treatment for dogs is for you!
• Can I use other flea & tick treatments (like flea collars or flea shampoo) in combination?

  We recommend you pick one brand and stick to that flea and tick treatment exclusively:

  • If you are using another topical brand, we recommend bathing your cat in degreasing dish soap and applying our topical flea and tick prevention 24-48 hours after.
  • If you are using a flea collar, we recommend bathing your cat in Dawn dish soap and applying our topical medication 24-48 hours after.
  • If you are treating with oral medications, we recommend waiting 30 days after treating your cat before applying our topical solution.
  • If you use or have already used shampoo, but want to switch to Paws Plus® for Cats, please contact our veterinarian team at help@petfriendlybox.com.
• Does it work against ear mites?

  This product does not work against ear mites, roundworms, hookworms, or tapeworms. You will need a heartworm preventative in addition to this product.
  
  But, this product prevents and kills fleas, ticks, mosquitoes, and chewing lice. This includes flea eggs, flea larvae, and adult fleas.
  
  

  If you're looking for a solution to ear mites, roundworms, hookworms, or tapeworms feel free to contact our vet team at help@petfriendlybox.com. They can provide a recommendation.
• Why don’t you offer oral flea and tick treatment for cats and kittens?

  We currently offer topical treatments for dogs because they are the most convenient and effective way to kill and prevent pests and parasites. We started with a topical rather than an oral treatment because:

  1. Oral flea and tick treatments reside in your cat’s bloodstream.
     This requires insects to bite your cat in order to be effective. That bite can lead to other health problems for your cat like Flea Allergy Dermatitis (FAD).
  2. Oral flea and tick treatments typically require a prescription.
     Most oral treatments require a prescription from your veterinarian. Paws Plus® for Cats is an over-the-counter topical flea treatment that gets delivered to your door just a few days after signing up.
  3. Oral flea and tick treatments are often more expensive.
     Paws Plus® for Cats costs 20-40% less than the big brands. We also provide free shipping and bonus treats in every box. Plus, you'll save on the time and cost of a veterinarian visit.

  
  *Pet owners know, choosing the right flea and tick treatments for cats depends on a number of factors. No matter what you choose, consult with your veterinarian about potential risks.
• I still see fleas and ticks, what gives?

  Gaining full control of parasites (like fleas, ticks, and chewing lice) can take anywhere from 30 days to 12 weeks. Parasites can wreak havoc on your pets and in your home.

  • For cats and kittens: The best flea control is consistent prevention. This will help you prevent and kill fleas, black-legged deer ticks, and chewing lice — and prevent disease and re-infestations. Follow the instructions provided in the box for the best results.
  • For your home: Treat your home with a household spray. Best-in-class sprays cover a combination of fleas, ticks, lice, and other pests. We have one available to add to your box that will kill the insects and parasites in and around your home.
• Do you have any reviews?

  Yes! We have hundreds of 5-star reviews from happy customers. Cat owners from all over the United States prefer Paws Plus® flea and tick treatments for cats because:
  The price is great

  • Shipping is free
  • Delivery is always on time
  • The vet team is available for help
  • It actually kills fleas and ticks!

  
  Filter through more reviews »

Purrs Advance^® for Cats

• What’s in it?

  Our Purrs Advance® for Cats topical product is produced in the USA and contains the active ingredients as in Elanco’s Advantage® II for Cats: 

  • Imidacloprid
  • Pyriproxyfen

  Purrs Advance® for Cats is EPA-approved safe and effective. The primary active ingredient is featured in big-name brands, and PetFriendly products are customized and conveniently delivered straight to your door at an affordable price — plus free shipping!
• What does it do?

  Purrs Advance® for Cats:

  • Rapidly kills adult fleas, flea eggs, and flea larvae
  • Kills fleas within 12 hours, and reinfesting fleas within 2 hours
• What does it cover?

  Purrs Advance® for Cats is a topical flea preventative that kills fleas through contact. This helps reduce the incidence of flea allergy dermatitis (FAD), a hypersensitivity skin disorder that may be induced by the feeding activity of fleas. Purrs Advance® does not kill or repel ticks. If you are looking for a product that covers ticks, check out Paws Plus® for Cats.
• Does it require a prescription?

  Nope! Purrs Advance® for Cats is delivered straight to your door without a prescription or trip to the store.
• How much does it cost? Is delivery free?

  Purrs Advance® for Cats at just $12/month per cat. Multi-pet pricing is available for households of 2 pets or more. Plus shipping is free and bonus treats are included in every box!
• Is it waterproof? What about bathing?

  Purrs Advance® for Cats is waterproof 24 hours after application, but requires the natural oils in your cat’s fur and skin to properly distribute the active ingredients. We recommend avoiding bathing or swimming for 24-48 hours before and after treatment.
• Can I use other flea & tick treatments (like flea collars or flea shampoo) in combination?

  We recommend you pick one flea treatment to use exclusively. If you’ve already applied a flea and tick product, but want to switch to Purrs Advance® for Cats, contact our friendly support team for advice. Email us at goodbyefleas@petfriendlybox.com.
• How do I apply and how long does it last?

  It should be applied once per month to kill fleas, flea eggs, and flea larvae. This product does not give us the option to apply multiple treatments if there is an infestation when starting treatment.
• How is it dosed? Can I share split treatments between my cats?

  One dose of Purrs Advance® for Cats is EPA-approved safe and effective for cats weighing at least 2 pounds. Purrs Advance® comes in the three weight breaks: 2 to 5 lbs, 5 to 9 lbs, and over 9 lbs.
  
  

  We always recommend using the proper size product for your pet. The active ingredients are in a liquid form and we want to be certain you are applying the proper amount of active ingredients for your pet. Incorrect dosing could lead to ineffective pest control or an overdose for your pet.
• How old does my kitten need to be?

  Your cat should be 8 weeks and over and at least 2 lbs to use this topical treatment.
• Is it safe for dogs, rabbits, or other pets?

  No! Purrs Advance® for Cats is a product for cats only. Never use Purrs Advance® for Cats on dogs, rabbits, or other animals. Canine parents: PetFriendly’s Wags Advance® for Dogs is for you!
• After applying treatment my cat is scratching and irritated, what should I do?

  Don’t panic! This is a temporary condition called paresthesia. Your cat may experience a tingling sensation which causes them to be irritated or scratch. We recommend bathing your cat with a degreasing soap and notifying your veterinarian. If it doesn’t get better or continues to worsen, contact your veterinarian or call our emergency medical line at (888) 738-3911.
• I applied the product, but it’s not working!

  You’re not alone, and we’re here to help. Our vet staff has helped thousands of humans dealing with active flea issues experience flea freedom!
  
  

  If your pet had an active infestation prior to the application of the product, it may take a month or so to break the flea life cycle. We recommend treating your home this will also help to break the lifecycle. If you have questions, please let us know at help@petfriendlybox.com 

Daily Supplement for Dogs

• What is the Daily Supplement for Dogs?

  An all-in-one vitamin supplement for dogs. Made to support your pet’s health through every stage of life — starting at just $14 a month!

• What’s in it?

  We've packed this supplement with everything a healthy dog needs—including ingredients to support hip and joint health, good digestion, healthy skin and coat, and a strong immune system.

  Active Ingredients: Glucosamine HCI, MSM (Methylsulfonylmethane), Chondroitin Sulfate, Gut Health Enzyme Blend (Amylase, Protease, Lipase, Cellulase, Papain, Bromelain, Hemicellulase, Papaya), 7-Strain Probiotic Blend (Lactobacillus acidophilus, Bifidobacterium bifidum, Lactobacillus lactis, Lactobacillus brevis, Enterococcus faecium, Lactobacillus fermentum with fructooligosaccharides), Cod Liver Oil, Vitamin C, Niacin (B3), Vitamin E, Thiamine (B1), Vitamin A, Pantothenic Acid, Pyridoxine (B6), Riboflavin (B2), Manganese, Folic Acid, Biotin, Vitamin D, Vitamin B12, Selenium Yeast

  Inactive Ingredients: Chickpea Flour, Palm Fruit Oil, Yellow Pea Flour, Ground Flaxseed, Poultry Digest and Dried Yeast, Spray Dried Chicken, Brewer’s Yeast, Dehydrated Carrot Powder, Dehydrated Sweet Potato Powder, Microcrystalline Cellulose Powder, Sunflower Lecithin, Natural Flavor, Coconut Glycerin, Sorbic Acid, Mixed Tocopherols, Rosemary Extract

• Will my dog like the taste?

  You know it! Our smoked chicken flavored soft chews are dog-tested and approved. Each treat is carefully crafted to include the right ingredients for healthy dogs and guaranteed to become your dog’s favorite new treat.

• Where’s this supplement made?

  We love this question! We proudly manufacture our supplement in the USA.

• What are the benefits?

  • Hip & joint support: Dogs are active creatures, which means their joints need extra love as they age. Glucosamine HCI, Chondroitin Sulfate, and Vitamin A contribute to less joint pain and inflammation and stronger bones.
  • Gut & digestive health: A signal of good pet health is a hearty appetite and regular bowels. The Gut Health Enzyme Blend and 7-Strain Probiotic Blend inhibit the growth of harmful bacteria in the gut, reduce gas, prevent diarrhea, and support colon health.
  • Skin & coat: Healthy dogs have shiny coats, free from dandruff or greasiness. Biotin, Vitamin B-12, and Pantothenic Acid (B5) all promote healthy skin, hair, and nails to help your dog look and feel their best.
  • Immunity & general health: To ensure your dog lives a long and healthy life, we’ve included Thiamine (B1), Riboflavin (B2), and Pyridoxine (B6). These vitamins play a significant role in heart function, brain health, and energy.

  Explore the top dog vitamins and minerals your dog needs to stay happy and healthy!

  
  
• How long will it take to see results?

  Every dog is different, but most will see results within 6 weeks (when taken as directed).

• Does it require a prescription?

  Nope! But we do suggest that you consult with your vet to make sure a vitamin supplement is right for your dog.

• How many pieces should I feed my dog?

  Our products are customized based on your pet’s weight. Specific feeding instructions will be printed on the jar so you know exactly how much to feed your dog.

• Is there any risk of my dog overdosing on their supplement?

  Our supplements are carefully balanced with your dog’s weight in mind — we always recommend that you stick to the suggested daily dose. In the event that your dog accidentally consumes more than the daily recommended dose, consult your vet for advice or call our 24/7 medical hotline (888) 738-3911.

• Is it safe for cats, rabbits, or other pets?

  Our supplement is vet-formulated for healthy dogs. Stay tuned for additional great products suitable for your other furry friends!

• How many supplements are in each jar?

  We ship in two sizes: 30-count and 90-count jars. Your custom, monthly supply depends on your dog’s weight and will include 30, 60, or 90 chews. Our supplements are the perfect addition to your dog’s monthly flea & tick treatment.

• How much does it cost?

  Our supplement jars range from $14 (for 30 pieces) to $34 (for 90 pieces) — shipping included!

• Is shipping free?

  Always! ​​We ship for free via USPS® on the first business day (excluding holidays) following your order. USPS® typically takes 3-5 business days. We’ll send a confirmation email with tracking details, so you can follow the goods to your door!

• Where do you ship?

  We proudly ship to any city in the USA 🇺🇲 from our hometown of Omaha, Nebraska.

• How much of each nutrient is in your dog supplement?

  Here is the breakdown:

  Vitamin C	50 mg
  Selenium Yeast	0.1 mg
  Pantothenic Acid	1.7 mg
  Pyridoxine (B6)	1.7 mg
  Riboflavin (B2)	1.4 mg
  Glucosamine HCl	250 mg
  Thiamine (B1)	2.5 mg
  Niacin (B3)	22 mg
  Folic Acid	256 mcg
  Probiotic Blend	600 million CFU
  Biotin	23 mcg
  Vitamin B12	5.4 mcg
  Gut Health Enzyme Blend	95 mg
  Vitamin A	1.3 mg
  Vitamin D3	7.3 mcg
  Vitamin E	9.4 IU
  Manganese	0.61 mg
  MSM	100 mg
  Chondroitin Sulfate	75 mg
  Cod Liver Oil	100 mg

Brilliant Dental Care for Dogs

• What is Brilliant!™ Dental Care for Dogs?

  Brilliant!™ makes dog dental care fun with a dental gel stick that works. Simply click, have your dog lick, and watch their smile sparkle. Prevent frequent trips to the vet with a dog teeth cleaning you can do at home.
• What's in it?

  Brilliant!™ active ingredients include chlorhexidine, sodium bicarbonate, and ProLONG™ Technology — a proprietary blend of sorbitol, glycerin, water, soy lecithin, mineral oil, and natural chicken flavor.
• What does it do?

  Brilliant!™ bonds to the saliva in your dog's mouth and lines their own teeth and gums. Its ProLONG™ Technology coats and releases over time to kill bacteria and break down plaque buildup. Chlorhexidine and baking soda work immediately to combat bad breath, clean teeth, and brighten their smile.
• Why should I try it?

  To keep your dog's mouth clean! When dry food and dental treats stick to your dog's teeth and gums bacteria can linger and lead to tartar buildup. This can become increasingly irritable for your dog and cause chronic pain and other dental problems.

  
  Good oral health starts with prevention and early detection. Brilliant!™ can help make your dog's dental cleanings much more enjoyable!
• Does it require a prescription?

  Brilliant!™ Dental Care for Dogs does not require a prescription. But, we recommend checking with your vet's office before using.
• How much does it cost?

  Brilliant!™ is $20 per month for a 30-day supply. If your dog is already subscribed to PetFriendly's flea and tick protection or daily multivitamin you'll receive our bundled rate of $16/month.
• How do I apply?

  Brilliant!™ comes in an innovative applicator that makes it easy to clean your pet's teeth. Follow these simple steps:

  1. Remove the cap and peel back the plastic seal.
  2. Twist the dial until the gel appears.
  3. Hold it near your dog’s mouth allowing them to lick gel from the applicator.
  4. Wipe the applicator clean with a paper towel and replace the cap.
  5. Place Brilliant!™ near your PetFriendly multivitamin to remind you to use daily!
• How is it dosed?

  Brilliant!™ can be used on your dog's teeth daily! One applicator contains one month's worth of gel. Just turn the applicator 3 times for your dog's daily dose. 3 clicks equals about 1.05 g of gel.
• How old does my pup need to be?

  Starting a healthy pet dental care routine from an early age has huge benefits when keeping dogs healthy. We recommend starting anywhere between 8 and 12 weeks.
• Is it safe for cats?

  Technically, yes. But, Brilliant!™ is vet-formulated specifically for dogs.
• Does this product replace brushing?

  No, not completely. Experts recommend brushing your dog's teeth 2-3 times per week with a dog toothbrush and dog toothpaste. Do not use human toothpaste as some ingredients are not safe for dogs.

  
  Note: An annual dental cleaning may still be necessary depending on your dog's age, size, and breed.
• Does this product replace annual teeth cleaning?

  The American Veterinary Medical Association recommends having your dog's teeth checked at least once a year by a veterinarian. They can look for symptoms like:

  • Red and swollen gums
  • Tartar buildup
  • Chronic pain
  • Broken teeth or tooth loss
  • Early signs of untreated dental disease

  Your vet may suggest regular dental cleanings to prevent plaque buildup. Many dogs are placed under general anesthesia to address dental issues and get their teeth brushed more easily.
• What are the benefits?

  There are some awesome benefits to using Brilliant!™

  • Vet-formulated with ingredients that fight bacteria
  • Cleans teeth and freshens your dog's breath
  • ProLONG™ Technology slowly releases to fight plaque
  • Gel bonds to your dog’s gums
• Should I really worry about pet dental care?

  According to the American Veterinary Dental College, most dogs suffer from periodontal disease before the age of three. Beyond freshening your dog's breath, preventative treatments can help you avoid untreated dental disease. Try Brilliant!™ to keep your dog's oral health in tip top shape.
• How long will it take to see results?

  Most dogs started to show signs of improvement in 30-45 days. Signs of success include:

  • Clean, white, healthy teeth
  • Healthy gums
  • Better smelling breath
• Will my dog like the taste?

  You bet! Your dogs will love the natural chicken flavor and texture of Brilliant!™ gel. It's a fresh way to approach doggie dental care.
• What about other dental products?

  There are lots of pet dental products that can support your dog's oral hygiene. Some options include:

  • Dog dental treats
  • Dog chews
  • Chew toys
  • Water additives

  Overall, the best way to remove plaque is to brush your dog's teeth using canine toothpaste and getting an annual dental cleaning. But, Brilliant!™ is a great way to prolong your dog's dental health.